Delivery Methods
We have partnerships with the world’s best shipping providers to facilitate seamless and fully insured delivery from the seller’s location directly to you, wherever you are in the world. Our logistics team is comprised of dedicated members who arrange all the details with our partners, servicing and supporting all shipments.
Here are the different delivery methods you may see once a quote is available.
In-Home Delivery:
- Delivered by appointment to the room of your choice.
- Includes item collection, packing, shipping, full insurance and in-home delivery (unpacking, inspection, minor assembly, removal of packaging materials).
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- Signature is required at delivery.
- Exclusions may apply:
- Surcharges may apply for deliveries requiring flight of stairs, walk-up or difficult-to-access locations.
- The delivery team will not perform plumbing installation, electrical wiring or assembly requiring extensive use of power tools.
- If the item is picked up disassembled, the carrier is not required to assemble it upon delivery.
Front Door:
- Delivered to the first available dry area outside of your house or building (front door, porch, landing area, garage, etc.).
- If there is safe entry to an apartment building, and size permits, the item may be delivered inside the lobby or to your floor.
- Includes item collection, packing, shipping and full insurance.
- Does not include unpacking, inspection, assembly or installation.
- A crate may be used to provide maximum protection.
- Please make sure the item will fit through any doorways, hallways, stairwells or elevators.
- Signature is required at delivery.
Standard and Express Parcel:
- Delivered by a parcel delivery service such as UPS, FedEx, or DHL.
- Includes full insurance.
- Electronic tracking is available.
- Signature is required at delivery.
Courier:
- Item collected and hand-delivered via a local messenger service.
- Includes full insurance.
- A surcharge may apply for delivery during non-business hours.
- Signature is required at delivery.
Shipping Time Estimates
| Domestic | International | |
| In-Home Delivery | 4–7 Weeks | 4–10+ Weeks |
| Front Door | 4–7 Weeks | 8–10+ Weeks |
| Standard | 1–7 Days | 1–3 Weeks |
| Express | 1–7 Days | 1–3 Weeks |
| Courier | 1–2 Days | – |
Please note that handling, which includes preparing an item for shipment, packaging, and disassembly, may take up to 5–10 days. This is not included in the shipping time estimates above, but is accounted for in estimates on any item details page and at checkout. In-Home Delivery and Front Door delivery for large or fragile pieces can be expedited upon request. The extra cost can be substantial, as expedited shipping may require specialized carriers or routing changes.
Scheduling a Delivery
If your piece is being handled with In-Home Delivery or Front Door shipping service, the carrier will contact you 24 to 48 hours prior to the delivery date to schedule a convenient drop-off window, usually between 2 and 4 hours wide.
With UPS, FedEx, DHL, or another parcel carrier, it’s generally more difficult to schedule a delivery, but we recommend you contact them directly to make delivery arrangements.
